FAQs: Frequently Asked Questions

Guidelines for Filling A Pool

Customers may request an adjustment to their utility bill for sewer usage when filling pools under the following circumstances:

• Adjustments may only be made once per calendar year.
• Customers must contact the Town at least 1 business day before initiating pool filling activities.
• The adjustment cannot be given after a pool has been filled if we were not notified. A meter reading before the fill and after the fill is required for the adjustment.

Pool filling of less than 3,000 gallons will not be given any credit. If a pool filling is more than 3,000 gallons but less than 10,000 gallons a credit of $20 will be given upon customer proof that they have purchased* a pool and contacted the Town before filling begins.

If a pool filling is 10,000 gallons or more, a credit of $50 will be given upon customer proof that they have purchased a pool and contacted the Town before filling begins.

*Proof of purchase may include any of the following: previous year pool filling credit; receipt; or visual inspection by Town staff.

To determine how many gallons your pool holds make the following calculation:

NOTE ALL MEASUREMENTS IN FEET

For rectangular or square pools: Multiply the Length x Width x Average Depth x 7.5 = Total Gallons

EXAMPLE 20 x 10 x 4 x 7.5 = 6,000 gallons

For Oval/Kidney and Round Pools: Multiply the Diameter x Diameter X Average Depth x 5.9 = Total Gallons

EXAMPLE 12 x 12 x 4 x 5.9 = 3,398 gallons

Contact Sherri Munson, Utility Billing Clerk (336) 427-0241, if you have questions or to report a pool filling before you begin filling.