FAQs: Frequently Asked Questions

Utility bills include water, sewer, and solid waste (if applicable) charges. Residential billing is every-other month.

Bills are typically mailed on the 25th of each even month (February, April, June, August, October, December) and are due on the 10th of each odd month (January, March, May, July, September, November). A late fee of 10% is added automatically on any payments not received by 8:00 am at Town Hall on the 11th (or the first business day after the 11th).

Drop box is available next to the front doors of Town Hall. The Town mails all bills through the US postal service, you are responsible for the bill regardless of delivery date or lost mail.  It is recommended that you send any automated bill payments through your own bank at least 5-7 days before the due date. Unpaid bills are subject to cut-off.

Typically cut-off occurs during the first week of an even month for a bill due on the 10th of the previous month (For Example: Bill is mailed February 25th; the bill is due March 10th; cut-off will take place the first week of April).

If the bill is not paid by the cut-off date then an administrative service fee of $35 will be applied to the account- regardless if the service is cut-off or not.

The service fee and the account outstanding balance must be paid before service will be turned on. We would like to remind water/sewer customers of the Town’s disconnection policies with regard to non-payment of account balances.

The policy states, “If an account is cut off twice in a 24-month period, the customer will also be responsible for an additional deposit as set by Town Council. This deposit will be required of all customers, whether owner or renter.”

Customers with two disconnections for non-payment in a 24-month period from August 2016 forward would be required to pay an additional deposit of $100.00, administrative fee of $35, and the past due water/sewer bill in full prior to re-connection of services.

The Town accepts payment for utility bills by mail, in-person, drop box, Automated Bank Draft or Credit/Debit card. Make all check or money orders out to “Town of Mayodan”.

Please include your account number on the check. You must pay in-person if using a debit or credit card. Debit and credit cards may only be used for utility payments once service is established. Deposits for service must be cash, check, or money order. Mail:
 Mayodan Town Hall
210 West Main Street 210 West Main Street
Mayodan, NC 27027 M-F 8:00-5:00; Closed on Town Holidays There is a drop box located next to the front door of Town Hall Automated Bank Draft can be arranged.  Fill out this form and bring to Town Hall.